ezph Privacy Policy – How We Handle Your Personal Data in the Philippines

What This Policy Covers and Why It Matters

At ezph, we take the privacy of our members seriously. This policy is designed to give you a clear and honest picture of how yourpersonal information is collected, stored, used, and protected when you use the ezph platform. We are committed to complying with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and all related regulations issued by the National Privacy Commission. Your trust matters to us, and we will never sell your personal data to third parties for their own marketing purposes. This policy applies to all visitors, registered members, and anyone who interacts with the ezph website or mobile platform from the Philippines. We encourage you to read it in full so you understand your rights and our responsibilities.

1. Information We Collect

When you register an account on the ezph platform, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) compliance. We also collect financial information such as your preferred deposit and withdrawal method details, which are handled through secure, encrypted channels. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect fraudulent activity, and improve the overall user experience for Filipino members. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance. All data collection is conducted transparently and in accordance with the purposes stated in this policy.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your ezph account, process deposits and withdrawals, and verify your identity in line with Philippine anti-money laundering regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Transaction data is retained to maintain accurate financial records and to support any disputes or queries you may raise with our support team. Technical and usage data is analysed in aggregate to improve platform performance, fix bugs, and enhance the mobile experience for players across the Philippines. Where you have opted in, we may use your contact information to send you promotional communications about relevant offers; you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that would significantly affect your rights without human review. Every use of your data is tied to a legitimate purpose and is proportionate to what is needed.

3. Sharing Your Information

ezph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. In cases where Philippine law or a valid regulatory order requires disclosure, we will share the minimum necessary information with the relevant authority, such as the Anti-Money Laundering Council (AMLC) or the National Privacy Commission. If the platform undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We require all third-party partners to maintain data protection standards consistent with this policy and applicable Philippine law. We will never share your data with advertisers or data brokers. Any sharing of personal information is documented and subject to regular review by our data protection team.

4. Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits. We use Transport Layer Security (TLS) to encrypt data transmitted between your device and the ezph platform, ensuring that your information cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff handling personal data are trained in data protection best practices. We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission within the timeframes required by law. We continuously review and update our security measures to address emerging threats and protect the integrity of your information.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by ezph. You have the right to be informed about how your data is collected and used, which this policy fulfils. You may request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe. If any of your information is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You may also object to the processing of your personal data in certain circumstances, such as for direct marketing purposes, and we will honour that objection. The right to erasure allows you to request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team through the details provided on the FAQ page. We will respond to all data subject requests within 15 business days.

6. Cookies and Tracking Technologies

The ezph platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate and cannot be disabled; they handle functions such as keeping you logged in and remembering your session preferences. Analytics cookies help us understand how members navigate the platform so we can identify areas for improvement; these are collected in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity across unrelated third-party websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine regulations.

7. Changes to This Privacy Policy

ezph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will notify registered members by posting a notice on the platform or by sending an email to the address associated with your account. The "last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of the ezph platform after any update takes effect constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your account. Previous versions of this policy are not archived for public access, so we recommend saving a copy if you wish to keep a record.